Delivery  range

Products on this website can be shipped to most countries such as Canada, United States, Australia. Due to the current sad events we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.

free shipping policy

• For any lamp, we offer free shipping to most countries, such as Canada, USA, Australia. Due to the current sad events we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.

• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected] .

• If you need fast delivery, we also offer international express delivery for an additional fee. If you need it, please contact us at [email protected].

The shipping process (working days) is as follows:

• Delivery time = processing time (order preparation) + shipping time

• Order preparation

After receiving your order information, we will process the order:

(1) Check inventory.

(2) Confirm whether the goods in your order need to be customized.

(3) Check your shipping address.

(4) Reconfirm whether the goods in your order comply with our shipping policy.

(5) If everything is ready, your order will be shipped from our warehouse.

Please ensure you provide a detailed delivery address (street number is required). Otherwise, our customer service team will notify you. This may delay shipment.

Once your order ships, we will send you an email with the tracking number and tracking website.

Shipping method:

(1) Free Shipping:

• Cost: Free

• Process Time: 1-2 weeks

Please note:  The above information is for reference only. For the same country/region, shipping time varies by region. We are constantly improving our services and we will try our best to find more and better carriers to cooperate with.

delivery time

The delivery time we mentioned is just an estimate and mainly depends on the shipping time.

The stock levels shown on our website are based on the stock levels we receive from our own warehouses or manufacturer warehouses. Inventory levels can change rapidly. Although we state that we are in stock on our website, this does not mean that the product is actually in stock. The item may have been sold by the time your order is placed.

Please do not schedule your electrician based on the stock levels and delivery times shown on our website. An electrician should only be scheduled when the item arrives.

tariff

Packages with a maximum side length exceeding 60cm will incur customs duties. Generally speaking, this possibility is around 5%. If there is customs duty, we will be responsible for 20% of that amount. In most cases, customs duties in Canada and other European countries range from 0-30CAD per item.

If you are unsure, please contact us at [email protected]

Delay delivery compensation

If the goods are not delivered on time, we deeply regret your delay in receiving the goods, and we will provide you with 10% of the order price as compensation for the delay in receiving the goods. We will try our best to ensure that the goods arrive on time.

Q&A

How soon will I receive my order?

• You can check the date you placed your order and refer to the relevant shipping time information.

• You can also track your order. Please see "How do I track my order?" for details.

• Generally speaking, your order will be delivered within two months (depending on your shipping address and the product you purchased). If not, please contact our customer service team at [email protected] for updates.

How do I track my order?

• Once your order ships, you will receive an email with a tracking number.

• Click on this link https://www.17track.net/en and enter the tracking number.

• You can also contact our customer service team at [email protected] for the latest logistics information.

Do you ship to my country?

We ship to most countries. If you are unsure whether we ship to your country, please contact us at [email protected]

Due to the current sad events we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.

Do I need to pay customs duties? If so, how much do they cost?

• Customs duties may only be incurred if the maximum side length of the package exceeds 60 cm. Generally speaking, this possibility is around 5%.

• If you do this, we will bear 20% of the amount.

• In most cases, customs duty amount: 0-30 CAD per item.

Why hasn't my order tracking information been updated in a while?

Due to the global COVID-19 pandemic, logistics and transportation have slowed down and shipping delays will occur. We will do our best to process your order and deliver the goods in the fastest and best way.